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Careers

MedHOK is a Medical House of Knowledge. Join our team where innovation comes to life.

Offering empowerment, growth potential, and opportunities to apply and expand your skills, MedHOK is a place where innovation comes to life—and careers bring the satisfaction of making a positive impact on the well-being of others.

Business Analyst

Role Overview:

This position is in a business to business environment. In this role you will collaborate with development leads, account managers, and clients with the purpose of designing, building, documenting and testing solutions for data interchange and business process. You must be able to multi-task and work in a fast paced environment. In this role you will collaborate and coordinate activities with diverse groups, including stakeholders, sponsors, team leads, vendors, other project managers, and technical staff; producing high quality documentation artifacts; and a sound working understanding of IT concepts and the IT design & delivery life cycle.

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Developer

Role Overview:

This position is in a business to business environment. In this role you will collaborate with development leads and account managers with the purpose of designing, building, documenting and testing solutions for data interchange and business process. You will be utilizing both legacy and modern technology stacks within AWS environment. You must be able to multi-task and work in a fast-paced environment. A sound working understanding of IT concepts and the IT design & delivery life cycle is essential. You must be self-motivated, able to multi-task and work in a fast-paced environment.

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Application Support Analyst

Role Overview:

The Application Analyst supports users of the MarketProminence™ application by providing solutions to client enhancement requests or application issues. The Application Analyst will be required to demonstrate the aptitude to become an expert user in the modules of MarketProminence. The Application Analyst will also be testing and document new version s of software releases. The Application Analyst is responsible for ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis. You will be required to track detailed information about each customer’s service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to the customers and other team members is essential to be successful.

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Cloud DevOps Engineer

Role Overview:

The Cloud DevOPS Engineer will focus on designing and developing automation to support continuous delivery and continuous integration processes. Successful candidates will have an obsessive focus on automation and building repeatable solutions. They will have worked in Microsoft Azure and AWS environments leveraging services beyond basic IaaS provisioning.

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Production Support

Role Overview:

The Production Support position drives the success of customer implementation and production support to ensure expectations are met and ensures continued customer satisfaction. The Product Support Specialist serves as the Product group’s interface to operations which includes Implementation, Production Support, Development, Configuration, Quality Assurance, Compliance and other internal departments. The product Support Specialist provides product direction throughout the customer lifecycle to ensure a consistent customer experience and to maintain the integrity of the broader MedHOK platform. The ideal candidate has the passion and desire to create highly satisfied customers, improve the product line, advance their own knowledge and help remove impediments so the team can consistently move forward.

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Business Analyst – Product

Role Overview:

This position is in a business to business environment. In this role you will collaborate with development leads, account managers, and clients with the purpose of designing, building, documenting and testing solutions for data interchange and business process. You must be able to multi-task and work in a fast-paced environment. In this role you will collaborate and coordinate activities with diverse groups, including stakeholders, sponsors, team leads, vendors, other project managers, and technical staff; producing high quality documentation artifacts; and a sound working understanding of IT concepts and the IT design & delivery life cycle.

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Project Manager, Software Implementation

Role Overview:

This position is in a business to business environment. You must be able to multi-task and work in a fast-paced environment. The successful candidate will demonstrate a proven ability to collaborate and coordinate activities with diverse groups, including stakeholders, sponsors, team leads, vendors, other project managers, and technical staff; a strong process orientation including producing high quality documentation artifacts; and a sound working understanding of IT concepts and the IT design & delivery life cycle.

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Quality Product Specialist (SME)

Role Overview:

The Product Specialist for MedHOK’s Quality suite of products (HEDIS, Star Analytics, Care Gaps, HCC Risk Adjustment and ACG) assists product owner in managing product stability, growth, and innovation based on input from customers, vendors, internal staff & management, regulations, and industry experts.

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Healthcare Solution Support

Role Overview:

Do you want to work with others who will continuously push you to become a more skilled employee in a friendly and inclusive environment? Do you want to solve challenges for some of the nation’s leading health insurance companies? At MedHOK, our Production Support team is a group of rock stars who have the freedom to create products health insurance companies love. You’ll collaborate closely with a cross-disciplinary team made up of people who truly care about their craft. We look for team members who have a core understanding of the health insurance industry, a real passion for technology, and a desire to continuously learn and improve.

If this sounds appealing so far, we’d like to talk to you!

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Product Demonstration Specialist

Role Overview:

Specialist interfaces with MedHOK sales to ensure the customer problem/need is defined so the demo can be tailored to solve the customer problem.  The Demo Specialist works with sales to schedule actual demo times, for the appropriate demo level.  The Demo Specialist works with the Director to create the demo script designed to address the customers’ business and functional needs.  The Demo Specialist engages the Product SME (Customer Solutions Consultant) for each functional area that is relevant to the customer demo script.  The Demo Specialist participates in the demo prep sessions, ensuring Product SME’s are present and involved.

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Account Executive

Role Overview:

Account Executive (AE) provides dedicated account leadership, coordination, and across MedHOK’s clients.  This is an extremely visible role within the company, supporting the growth and retention of MedHOK’s customers. The focus will be on building relationships with MedHOK’s clients and developing partnerships with internal parties.

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Director of Product Compliance, Appeals & Grievances

Role Overview:

MedHOK is a Software as a Service (SaaS) platform used by health plans to perform operational functions including processing grievances, appeals, authorizations, and care management in compliance with Medicare, Medicaid, and other state and federal regulations.

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Appeal & Grievance Product Support Specialist

Role Overview:

The Appeal & Grievance Product Support Specialist drives the success of customer implementation and production support to ensure expectations are met and ensures continued customer satisfaction. The selected candidate serves as the Product group’s interface to operations which includes Implementation, Production Support, Development, Configuration, Quality Assurance, Compliance and other internal departments.

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Training Specialist – Internal Facing

Role Overview:

MedHOK is seeking a Training Specialist who will leverage their passion for both healthcare software and innovative communication techniques to ensure that quality documentation and training is provided to our associates and customers. To be successful in this position you will need to be able to take complex information and communicate it clearly, concisely and accurately. You will juggle a variety of projects, from managing and facilitating on-boarding to creating interactive paper-based training guides & e-learning.

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Office Manager

Role Overview:

The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The office manager should be experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Also, may deal with highly confidential and sensitive information.

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Project Manager

Role Overview:

The Project Manager will provide clear direction for executing the statement of work and delivering excellent customer service by building a strong and effective working relationship with the client, being accountable for deliverables, timeline, and budget, as well as coaching the team to success.

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Configuration Support

Role Overview:

Configuration Support staff works to support configuration tasks across multiple clients. Expectation is that the staff is proficient in basic configuration items and can support all modules across these configuration aspects.

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