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Complaints Tracking Module Solution

Solution Overview

MedHOKs Complaint Tracking Module (CTM) is the Centers for Medicare and Medicaid Services (CMS) workflow solution for processing and tracking CMS Medicare Part C and Part D complaints. The CTM module has integration capabilities with CMS for bi-directional loading of cases and offers a structured workflow based on user roles and functions.

Health plans and PBMs use this solution to:

  • Download new CTM complaints directly into MedHOK
  • Respond to complaints made to CMS that need resolution within the required timeframe
  • Track cases against CMS completion timeframes

Have You Considered …

With Complaints Tracking Module, you may also want to manage related functionalities on one platform to ensure compliance, improve efficiency and productivity, and deliver better quality care. Consider adding these MedHOK solutions:

External Review
Pay For Performance


Proven CMS compliance through dozens of successful audits


MedHOK CTM feature automatically populates all the reported HPMS CTM fields


Tracks and alerts cases against CMS completion timeframes and internal Service Level Agreements (SLAs) with business partners to ensure compliance

Request a Demo

See MedHOK’s CTM solution for yourself

Please complete the form and let us know which capabilities you would like to see. One of our demo specialists will contact you to conduct or schedule your custom demo.

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