Complaints Tracking Module Solution
MedHOKs Complaint Tracking Module (CTM) is the Centers for Medicare and Medicaid Services (CMS) workflow solution for processing and tracking CMS Medicare Part C and Part D complaints. The CTM module has integration capabilities with CMS for bi-directional loading of cases and offers a structured workflow based on user roles and functions.
Health plans and PBMs use this solution to:
- Download new CTM complaints directly into MedHOK
- Respond to complaints made to CMS that need resolution within the required timeframe
- Track cases against CMS completion timeframes
Have You Considered …
With Complaints Tracking Module, you may also want to manage related functionalities on one platform to ensure compliance, improve efficiency and productivity, and deliver better quality care. Consider adding these MedHOK solutions:
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