MedHOK’s Grievance module is used to process complaints about dissatisfaction with any aspect of the operations, activities, or behavior of a health plan or its providers. MedHOK’s Grievance feature is a pre-configured workflow solution for managing all grievances across the organization. The system-defined workflow ensures that cases are processed consistently and correspondence is triggered automatically and attached to the original case.
Customers use this solution to:
- Proactive approach to administering caseload
- Real-time monitoring of activity by management
- Adhere to compliance deadlines and requirements
- Capture received date and compare to its internal Service Level Agreements
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