Member Portal Solution
MedHOK’s CRM solution is an actionable repository for issues and inquiries where many different data sets can be seamlessly accessed and organized in a single interface, creating one view of a member’s demographic, transactional, and other relevant information. MedHOK’s CRM provides users with the ability to manage and analyze member issues and inquiries with real time reporting tools, including canned reports, Business Intelligence tool and dashboards.
Health plans and PBMs use this solution to:
- Centralize a single audit trail of all member and provider correspondence and interactions
- Improve customer management and response
- Integrate with member services call center to improve member care
Have You Considered …
With Member Portal, you may also want to manage related functionalities on one platform to ensure compliance, improve efficiency and productivity, and deliver better quality care. Consider adding these MedHOK solutions:
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See MedHOK’s Member Portal solution for yourself
Please complete the form and let us know which capabilities you would like to see. One of our demo specialists will contact you to schedule your custom demo.